Purchase conditions at www.mammothbikes.com
1. Legal Terms & Conditions
1.1 General Legal Notice
The Mammothbikes.com holding company name is Barrabes Ski Montaña, S.L.U. And the corporate address is Ctra. Francia, 8 - 22.440 Benasque, VAT number: B22167480. Registered in Registro Mercantil de Huesca, Hoja HU-2487, Tomo 254, Libro 97, Folio 121. E-mail: email@example.com.
Intellectual Property of the Website
All intellectual property rights of content on this web-site, including graphic design & source codes, are owned solely by Barrabes Ski Montaña, S.L.U. entitling us to the sole use of the rights of exploitation of the aforementioned intellectual property.
The total or partial reproduction, distribution, public communication or transformation is therefore prohibited, without the express authorisation of Barrabes Ski Montaña, S.L.U. In the same way, all commercial names, brands or distinct symbols of any kind, contained on this web-site are protected by law.
Content of Website and Links
Barrabes Ski Montaña, S.L.U. does not accept responsibility for incorrect use of the content of our web-site, and the user who accesses any content will become solely responsible for any such use.
In the same way, we do not accept responsibility for the information contained in other web-sites which are accessible by links or search engines from the Mammothbikes.com web-site.
Exchange or Diffusion of Information
Barrabes Ski Montaña, S.L.U. declines all responsibility which derives from the exchange of information between users through their web-sites. In particular, we will not be held responsible for the use of information by anyone below legal age, in the case where the content which has been accessed may be used to harm their sensibility.
Updates and Modifications of the Website
Barrabes Ski Montaña, S.L.U. reserves all rights to update, modify or delete the information on its web-site as well as its configuration or presentation at any time, without previous notification and for this it accepts no responsibility.
Indications about Technical Aspects
Barrabes Ski Montaña, S.L.U. accepts no responsibility for any technical problems which may arise or for the failure of any computers which do not belong to our company, which are produced during connection to the Internet, or for any damage which may be caused by third parties by unauthorised interference which is beyond the control of Barrabes Ski Montaña, S.L.U.
We are also exempt from all responsibility regarding any possible damage which may be suffered by the user in consequence of errors, faults or omissions in the information supplied by third parties.
Personal Data Protection
According to the Spanish Law No. 15/1999, 13th December relating to the protection of data of a personal character, we inform you that any personal data provided will be included in an automated file for data of a personal character, created and maintained under the responsibility of Barrabes Ski Montaña, S.L.U.
The purpose of the aforementioned file is to facilitate processing of orders and to send promotional communications relating to products and services, only to those customers who have previously consented to this option.
Barrabes Ski Montaña, S.L.U. guarantees the safety and confidentiality of any details provided by our customers. In this way, Mammoth Bikes complies with its obligation to keep details of a personal character secret and to adopt any necessary measures in order to prevent their unauthorized modification, loss or use. No information provided by our customers will be used for commercial purposes or forwarded for use by third parties.
Barrabes Ski Montaña, S.L.U. customers reserve the right to access, rectification, cancellation and opposition at any time by contacting us at firstname.lastname@example.org.
A secure server is provided to Barrabes Ski Montaña, S.L.U. customers to ensure a safe environment in order to access personal details, request information or purchase any of our products.
Barrabes Ski Montaña, S.L.U. will not be held liable for clerical errors in prices, promotions, offers, promotional gift cards or vouchers, or promotion conditions in general. In the event that a clerical error were to occur, Mammothbikes.com would proceed immediately to correct the error. In the event that an error of this type existed involving a price or purchasing conditions, any customers who had made a purchasing decision based on that error would be notified of such error and would have the right to withdraw their purchase at no cost to themselves and would be reimbursed in full.
Cycling in all its forms both on roads open to traffic, in the mountains or other natural spaces is intrinsically dangerous, and can lead to serious or even fatal injuries. It is the user’s responsibility to be technically competent to use any material supplied by Mammothbikes.com.
1.3 Jurisdiction & Legislation
The present general conditions are governed by the current Spanish legislation concerning this material, (Spanish Law No 34/2002, 11th July relating to electronic commerce) and the latter will be applied to any situation, which has not been foreseen in this section.
Users of our web-site are aware of, and voluntarily accept the conditions stated above.
If you would like to send us any comments or suggestions, please contact customer service.
Platform for Online Dispute Resolution
Online dispute resolution for the consumer pursuant to Section 14.1 of Regulation (EU) 524/2013: The European Commission provides a platform for online dispute resolutions which is available at the following link: http://ec.europa.eu/consumers/odr/.
1.4. Personal Data Protection
2. Delivery Options & Times
The delivery times indicated below are calculated according to business days (Monday to Friday) and may be altered by local or Spanish national holidays. If the bank transfer payment option has been selected for your order, bear in mind that your order will not be dispatched until we have received the bank transfer.
- At specific times of year, such as Black Friday, the Christmas shopping season, New Year, or bank holidays we are unable to guarantee our delivery dates, due to saturation of transport services.
- Mammothbikes.com reserves the right to modify shipping conditions including delivery times and transport costs at any time.
- We are unable to deliver to a PO BOX address.
- In the case of delivery of bicycles delivery times may increase due to assembly time.
2.1. EU (not including Spain or Portugal), Switzerland and Norway
Orders under 3 kg and less than 250€
- EU and Switzerland: 6€
- Norway: 10€
- Orders over 250€: free shipping
- Orders over 3 kg: Shipping costs calculated according to weight and dimensions.
2.2. Spain (Mainland and Balearic Islands)
Collect From Mammoth Bikes Store
You can collect your order from one of our stores and save on shipping. Just choose this option as the shipping address.
Once your order has been dispatched from our warehouse, you will receive a confirmation email. We will send you another email when your order is ready to collect from the store selected. Remember, if you chose the bank transfer form of payment, the order will not be dispatched until the bank transfer has been received.
When you collect your package, please provide your order number and some form of ID, or we will not be able to provide the order.
Note: The Cash on Delivery payment method is not possible for this collection option.
Shipping costs: 4.99 €. Free shipping* on orders over 49 € (VAT included).
Delivery times depend on the item, and can range from 1 to 15 business days. You can consult this on our website during the checkout process.
2.3. Spain (Canary Islands, Ceuta and Melilla)
For these shipment options, it is important to choose the correct shipping country: Spain (Canarias), Spain (Ceuta), Spain (Melilla).
Sales to the Canary Islands, Ceuta and Melilla are not charged VAT. However, the customs authorities will levy their corresponding charges upon delivery. We are unable to calculate these corresponding charges for each order as they depend on the local I.G.C. tax and customs tariff duties.
Shipping costs 12€. Free shipping * on orders over 300€ (VAT included)
Delivery times depend on the item and can range from 8 to 20 business days. You can consult this on our website during the shopping process.
Note: Restrictions on shipment to the Canary Islands, Ceuta and Melilla may exist on bikes or other large items
2.4. Orders to Portugal (Mainland)
Shipping costs 4.99 €. Free shipping* on orders over 49 € (VAT included).
Delivery times will depend on the item and can range from 2 to 15 business days. You can consult this on our website during the shopping process.
Other non-EU Countries
- Shipping costs calculated according to weight and dimensions.
2.5 DELIVERY TIMES
There are three delivery options, depending on the availability of the product:
- Standard delivery 2 to 6 days.
- Standard delivery 4 to 8 days.
- Extended delivery 12 to 15 days.
If you would like to cancel your order, you should contact Mammoth Bikes Customer Service as soon as possible. Orders that are already in the process of being dispatched cannot be cancelled (even if they are not yet listed as "sent" in your account).
Mammoth Bikes does not assume the shipping costs of any returned orders that have been sent and delivered.
If for any reason you are not pleased with your order, you can return the unwanted merchandise to Mammoth Bikes. We accept returns for refund or exchange up to thirty calendar days after delivery of your purchase. The customer will be responsible, however, for return postage of the unwanted merchandise to Mammoth Bikes. We recommend using a service with a tracking number and/or delivery confirmation in case of any problems with delivery.
The return period will be extended for Black Friday purchases, starting 25/11. Returns accepted until the 31/01/2020
Returned DVDs, videos, or other electronic devices may not be accepted if they are not in their original wrapping.
If you want to return an item due to a defect, damage or some other warranty-related claim, please contact Customer Service department.
Mammothbikes.com does not accept returns with unpaid postage, which will be rejected and returned to the sender.
Right of Withdrawal
The customer has a statutory right under EU law to withdraw an on-line purchase for up to fourteen days after delivery. This period is extended to thirty days for Mammoth Bikes customers, providing a return request has been made within this period via the correct process outlined on our website or by attaching the following form.
The customer is responsible for the payment of any shipping costs to return the order, but standard delivery costs will be refunded for the original shipping costs.
Availability of products
Mammothbikes.com reserves the right to refund your payment if it is not possible to process or deliver the order according to the terms stated above.
5. Forms of Payment
The forms of payment available for your order will appear automatically, depending on the destination and products in your order.
Visa or MasterCard
We guarantee that every transaction carried out at Mammothbikes.com is 100% safe. Each operation, which implies the transmission of personal information or bank details, is carried out within a safe environment. Mammothbikes.com uses a secure server, which uses a protocol called SSL (Secure Socked Layer) to ensure the secure transfer of information via encryption.
In this way the credit card details are not registered in a database and are only known and handled by the bank, whereas the order and client details are known and handled only by the trader.
In an effort to provide greater security to credit card owners, we have now updated our web-site to include the latest security measures for on-line commerce developed by Visa and Mastercard. These are known as 3D Secure Code (Verified by VISA) and SPA/UCAF (Mastercard Secure Code). In this way, if you are a holder of a "Secure enabled" card, you will always be able to make a payment with a Visa or Mastercard on our web-site.
If you have not yet received a PIN or password for exclusive use when making on-line payments, we advise you to contact the financial institution who issued your card and request that this service be applied so that you can benefit from secure on-line purchases. This is possible either by contacting your bank or making an on-line request.
Upon completing your purchase you may wish to select the bank transfer option. In this case you will receive an Email, which, together with the confirmation of your order, will indicate the account number required. It should be made payable to Mammothbikes.com in Euros.
Please ensure that you indicate, "order number xxx" in the subject bar as well as your name and surname. The bank transfer should be carried out within a 3-day period, counting from the day the order was placed; otherwise your order will be cancelled.
The order will not be considered complete until the transaction has been verified by our bank.
Remember that payments should be made in Euros and the customer will pay any currency exchange commission or bank commission if this method of payment is selected. For bank transfer payments made from countries other than Spain, it is important that any commissions / fees applied by the bank of origin are paid by the customer. If this is not the case, Mammothbikes.com may delay dispatching the order until the entire amount is received.
Paypal enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
For more information, visit Paypal.
Financing (Spain only)
Upon selecting the financing or instalment form of payment, you will receive a loan from PAGAMASTARDE, S.L.U, (VAT number B65528499). The assumed debt will be with PAGAMASTARDE, S.L.U, and payments will entail interest at 25% annual percentage rate.
6. Defective Product Claims & Guarantees
Mammothbikes.com offers customers a 2-year guarantee, for manufacturing defects, on all new products. Mammothbikes.com customers may also benefit from the guarantee offered by the manufacturer of each product when a greater period is offered. Defects or imperfections due to the incorrect use or manipulation of goods, as well as the wear and tear produced by the normal use of a product, are not included in this guarantee. Any decline in the function of a product, due to its design limitation, is also excluded from guarantee.
Repair, refund or replacement will be carried out within a maximum of three months. If considered necessary, an item may be sent by Mammoth Bikes to the manufacturer’s Technical Assistance Service to determine the cause of damage and if the claim is covered by the warranty.
Upon receiving your order and before it has been used, if you find the item has a defect or imperfection, please contact our Customer Service department as soon as possible.
7. Price list
All marked prices on our product list include VAT, providing the web-page is configured to a shipping country within the European Union. VAT is not included in marked prices which refer to other shipping countries.
As a general rule, VAT is 21% for orders to the EU. All companies belonging to the EU (except Spain) and with a valid intra-communitary VAT number, will be exempt from VAT. The sale of items to non EU countries and to VAT-exempt regions such as the Channel Islands, the Canary Islands, or Ceuta and Melilla are not charged VAT. However, the customs authorities may levy their corresponding taxes and charges upon delivery. These charges are not included in the price or shipping and must be paid by the customer.
All prices at Mammothbikes.com may be revised and modified at any time.
Products on offer
All products with a special discount price at Mammothbikes.com will appear on our web-site with the following information: offer price, normal price, discount percentage & end of offer date. The products on offer will be available for purchase until the end of offer date or end of stock at which time the product in question will disappear from the web-site.
Offers cannot be combined with other offers, packs, sales or special promotions. The highest available discount will always be applied.
Special promotional packs cannot be accumulated to other discounts.