For more details, consult Purchase conditions

If for any reason you are not pleased with your order, you can return the unwanted merchandise to Mammoth Bikes. We accept returns for refund or exchange up to thirty calendar days after delivery of your purchase. The customer will be responsible, however, for return postage of the unwanted merchandise to Mammoth Bikes. We recommend using a service with a tracking number and/or delivery confirmation in case of any problems with delivery.

Returned DVDs, videos, or other electronic devices may not be accepted if they are not in their original wrapping.

If you want to return an item due to a defect, damage or some other warranty-related claim, please contact Mammoth Bikes customer service first.

In order to process a return, simply log into your Mammoth Bikes account and follow the instructions. Refunds are processed using the same method of payment as the original transaction when possible. If payment cannot be made using the original method, customers may be asked for their PayPal account or bank account in order to complete the refund.

If you would like to exchange the size of a product, please contact our Customer Service department.

Note: The amount will be refunded to your account within a period of fourteen calendar days, which will be calculated from the date the returned goods were received at our warehouse. Bear in mind that if you paid by credit card, the refund will probably not be shown on your bank invoice until it is updated the following month.

Mammothbikes.com does not accept returns with unpaid postage, which will be rejected and returned to the sender.

Right of Withdrawal

The customer has a statutory right under EU law to withdraw an on-line purchase for up to fourteen days after delivery. This period is extended to thirty days for Mammoth Bikes customers, providing a return request has been made within this period via the correct process outlined on our website or by attaching the following form.

The customer is responsible for the payment of any shipping costs to return the order, but standard delivery costs will be refunded for the original shipping costs.